Public Webinar by Prof. Mark Bolino– “The Complexity of Organizational Citizenship Behavior: An Ongoing Effort to Understand the Dark Side of the “Good Soldier” Syndrome”
MM will hold a Public Webinar on the topic “The Complexity of Organizational Citizenship Behavior: An Ongoing Effort to Understand the Dark Side of the “Good Soldier” Syndrome” on 11 June 2021.
Recent research acknowledges that prosocial behavior and organizational citizenship behavior (OCB) can have both “bright” and “dark” sides. In this presentation, I will describe how I became interested in this topic and the opportunities and challenges of investigating the negative aspects of an ostensibly positive behavior. I will provide a brief overview of some of the key research my coauthors and I have conducted in this area over the years, including the role of impression management motives, the personal costs of citizenship, citizenship fatigue, and citizenship and moral licensing. I will also present the findings of my latest research with colleagues regarding the citizenship communication strategies that employees use with their partners and how these strategies influence individual initiative OCB, work-family conflict, and partner satisfaction.